Investor Charter
SEBI mandated charter outlining vision, mission, rights, responsibilities, Do's and Don'ts for investors.
Our Vision
To protect the interests by enabling them to understand the risks involved and invest in fair, transparent, secure market, and to get services in a timely and efficient manner.
Our Mission
- 1. Streamlined procedures to ensure ease of transacting/investing in securities market for investors.
- 2. Ensure SEBI registered intermediaries adhere to their investor charters, including grievance redressal mechanisms.
- 3. Enable investors to understand risks involved before investing.
- 4. Ensure fair and equitable treatment to all investors.
- 5. Ensure confidentiality of information shared by investors.
- 6. Periodically analyze causes of investor grievances and make appropriate policy updates.
Investors Have Right To:
- 1. Get fair and equitable treatment at all times.
- 2. Expect redressal of investor grievances filed in SCORES in a time bound manner.
- 3. Get quality services from SEBI recognized Market Infrastructure Institutions and registered intermediaries.
Investors Have Responsibility To:
- 1. Deal with SEBI recognized entities only.
- 2. Update contact details like address, mobile number, email, and KYC details promptly.
- 3. Ensure grievances are taken up with concerned entities within prescribed time limits.
DO's For Investors
- ✓ Read and understand documents carefully before investing.
- ✓ Know about the Investor Grievance Redressal Mechanism.
- ✓ Understand the risks involved in stock market trading.
- ✓ Keep track of account statements and bring discrepancies to notice.
- ✓ Know about fees, charges, and commissions involved.
DONT's For Investors
- ✕ Don't make payments in cash beyond prescribed limits.
- ✕ Don't share critical information like passwords, login credentials, OTPs, or DIS with anyone.